Return Policy

The Physiques New Era team would like to thank you for your purchase and your support!  While we hope that you love every piece you receive, we understand that sometimes things don’t work out. That’s why we’ve made the return/exchange process quick and easy. Please read the policy in full before submitting your return/exchange request.

Please note that if you are opting for a refund, you will be subject to a $6 return shipping fee, which will be deducted from your refund. This fee will be waived if you select exchange.

Note, if you are returning multiple items from the same order but cannot fit all garments into one package, you will need to submit multiple return requests in our returns portal to generate multiple labels.

• Items must be postmarked for return within 30 days of delivery.
• Items must be in their original condition, if they are not, your return is subject to denial**

• Please allow up to 7 business days for your return to be processed once it reaches our warehouse.
• Original shipping cost will not be refunded.
• If we cannot accommodate your exchange request due to depleted inventory, you will automatically be refunded. The original item cannot be returned to you.
• Depending on your financial institution, it may take up to 10 business days for your refund to show up in your account.
• To make changes to your return request or to cancel a return, please contact us under the contact us tab.

YOUR RETURN CAN BE DENIED IF ANY OF THE FOLLOWING APPLY: 

• Washed and/or worn
• Deodorant marks
• Stains of any kind
• Excessive wrinkling
• Detached size/wash & care tags (not hang tags)
• Animal/human hair present
• Lingering odor (such as smoke, cologne, deodorant or detergent)
• Any visible wear or damage
• Damage from external forces 

It is the customer's responsibility to enter the correct shipping address. Items will not be replaced or refunded if sent to an incorrectly entered address.